Last updated: June 28, 2026
We want you to be completely satisfied with your purchase from Vendo Fleet. Every order is backed by our 30-Day Money-Back Guarantee — if a machine is not right for you, you have 30 days from delivery to return or exchange it under the terms below.
You may request a return or an exchange within 30 days of delivery, subject to the conditions below.
Prefer a different machine instead of a refund? We accept exchanges within the same 30-day window. Contact us with your order number and the model you would like, and we will arrange the swap once the original unit is returned in resalable condition. If the exchange machine is a different price, we will refund or invoice the difference.
To be eligible, items must be unused, in their original condition and packaging, and in resalable condition. Proof of purchase is required.
Contact us through our Contact page or at sales@vendofleet.com with your order number to request a return authorization before sending anything back.
For change-of-mind returns, the customer is responsible for return shipping. We do not charge a restocking fee. If your item arrived damaged or defective, return shipping is on us — see below.
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 3 business days.
If your item arrives damaged or defective, contact us right away. Damaged-in-transit and defective items are handled at no return-shipping cost to you and are not subject to a restocking fee. They may also be covered under our Warranty Policy.
Questions about returns or exchanges? Reach us through our Contact page or at sales@vendofleet.com.
